About ICM

Established in the 1970s, the Institute of Commercial Management is the leading professional body for Commercial and Business Development staff working in the following key industry sectors:

  • Aerospace and Defence
  • Construction
  • Facilities Management
  • Financial Services
  • Government
  • Information & Communication Technology
  • Manufacturing
  • Pharmaceuticals
  • Petrochemicals
  • Retailing & Distribution
  • Sports Management
  • Telecommunications
  • Tourism & Hospitality
  • Utilities

The Institute is also an international examining and Awarding body, providing globally recognised Awards for business and management students.

ICM programmes are designed to address the personal development and training needs of those wishing to enter the commercial sector and to support the continued development and workplace flexibility of those already in employment.

The Institute’s global services include the design, development and certification of business education and training programmes for education providers; the development and certification of tailored education and training programmes for the corporate sector, emerging industries and the global workforce and the examination, assessment and certification of students undertaking business, management and related vocational education programmes.

About ICM

ICM Syllabus

Single Subject Diploma in Business Management & Administration

Main Topics of Study:

The Organisational Background to Business Administration

The Management Framework to Business Administration

  • What are business administration and management?
  • The board of directors
  • Functions within an organisation
  • The ‘systems’ approach to organisation
  • Planning-control feedback cycles

Characteristic Features of Organisations

  • The structure of organisations and the need for authority
  • The features of bureaucratic and non-bureaucratic organisations
  • Traditional principles and types of organisation
  • More about systems and subsystems

The Structure of Business Enterprises

  • The pattern of organisations
  • Business types including; sole-trader enterprises, partnerships, limited partnerships, the limited liability company, non-profit-making units (clubs and societies), public enterprises
  • Public sector organisations; autonomous public corporations, nationalised industries, local government institutions, central government departments

Functions within Organisations

  • The Production Function
  • The production process and types of production
  • Site selection and factory planning
  • Plant and equipment
  • Materials and materials handling
  • Production administration
  • Costing aspects of production
  • Work study
  • Maintenance and production
  • CAD, CAM and CIM

The Purchasing Function

  • The nature of purchasing and the role of the purchasing officer
  • Purchasing department procedures, inventory control, stores control and economic order quantity

The Research and Development Function

  • The functions of the research and development department
  • Basic research
  • Problem-based research
  • Ideas generation
  • Applied research and development
  • Patents, trade marks and service marks
  • Research and development in the business organisation

The Marketing Function

  • Introduction to marketing and the marketing philosophy
  • Market analysis and research
  • Promotion, publicity and public relations
  • Pricing policy
  • Credit control
  • Sales administration
  • Transport and distribution (logistics)
  • Export marketing

Personnel Department

  • The need for staff
  • The functions of the personnel department and a personnel policy
  • Employee records
  • Promotion, transfer, termination and dismissal
  • Industrial relations practice
  • The remuneration of staff

The Administrative Officer’s Role

Office Administration

  • The role of the administrative officer
  • Facilities management – the ‘new-look’ office administrator
  • The office and its functions
  • The clerical function, business correspondence, mail inwards, mail outwards, systems for producing business correspondence
  • Meetings, conferences, functions and delegation

Other Responsibilities of the Administrative Officer

  • The organisation and methods department
  • Security aspects of business
  • Risk management
  • The environment of organisations
  • What is a claimant?
  • Assessing the impact of claimants

Single Subject Diploma in Financial Management

The Construction of Financial Statements

  • Company accounts
  • Cash-flow statements

Using Accounting Information

  • Accounting ratios
  • Accounting standards

Management Accounting

  • Marginal costing
  • Budgeting
  • Capital investment appraisal

Sources of Business Finance

  • Long-term sources of finance
  • Short-term sources of finance

Mergers and Takeovers

  • Reasons for growth via horizontal, vertical, or conglomerate integration
  • Financing of growth
  • The construction of basic group accounts

Capital Markets

  • The function of stock exchanges
  • Share and bond issues
  • Rights and bonus issues

Single Subject Diploma in Human Resources Management

People, Organisations and Behaviour

  • Organisational behaviour
  • Work, organisation and job design
  • Organisation development
  • Motivation, commitment
  • Employee engagement

Resourcing and Workforce Planning

  • Strategic resourcing
  • Workforce planning
  • Recruitment and selection
  • Resourcing practice
  • Talent management

Learning and Development

  • Strategic learning and development
  • Process of learning and development
  • Practice of learning and development
  • Leadership and management
  • Development

Performance Management

  • Aims of performance management
  • Strategy and systems
  • Practice of reward management
  • Rewarding specific groups

Employee Relations

  • Strategic employee relations
  • Employment relationship
  • Psychological contract
  • Practice of industrial relations
  • Employee voice and communications

Human Resources Skills

  • Strategic human resources skills including leadership skills, facilitating change, handling conflict and people
  • Industrial democracy
  • Strikes: cause, effect and avoidance

Single Subject Diploma in Marketing Management

Marketing Management

  • The critical role of marketing in organisations and society
  • Laying the groundwork through strategic planning
  • Managing the marketing process and marketing planning

Analysing Marketing Opportunities

  • Marketing information systems and marketing research
  • Analysing the marketing environment
  • Analysing consumer markets and buyer behaviour
  • Analysing business markets and organisational buying behaviour
  • Analysing competitors

Researching and Selecting Target Markets

  • Measuring and forecasting market demand
  • Identifying market segmentation and selecting target markets

Designing Marketing Strategies

  • Marketing strategies for differentiating and positioning the marketing offer
  • Developing, testing and launching new products and services
  • Managing products through their product life cycle
  • Deciding on international market entry
  • Methods of entry
  • International marketing programmes

Planning Marketing Programmes

  • Managing product lines, brands and packaging
  • Managing service business and ancillary services
  • Designing pricing strategies and programmes
  • Selecting and managing marketing channels
  • Managing retailing and wholesaling
  • Designing communication and promotion-mix strategies
  • Designing effective advertising programmes
  • Designing direct marketing, sales-promotion and public relations programmes
  • Managing the sales force
  • Managing direct marketing operations
  • Implementing marketing programmes
  • Controlling marketing activities

Single Subject Diploma in Project Management

ICM Syllabus

ICM Entry Requirement

ICM professional programmes are structured in ‘Levels’. These Levels are designed to provide a structured and progressive level of knowledge.

Entry to an ICM Diploma Level Programme (NQF Level 5)

Entry to an ICM Diploma programme requires completion of secondary education or equivalent. For example:

  • One GCE A-level plus three GCSEs (or equivalents) or 5 GCSEs
  • A suitable BTEC National Award
  • Any qualification equivalent to one or more of the above

The minimum age for registration for the majority of programmes is 18. Applicants over the age of 20 who do not hold one of the recommended entry qualifications may also register for some Diploma Level programmes providing they have been in full-time employment for a minimum of two years and can produce a letter from their employer to confirm this.

Entry to an ICM Advanced Diploma Programme (NQF Level 6)

Entry to an ICM Advanced Diploma programme requires completion of the ICM Diploma Level of the selected programme.

Entry to an ICM Graduate Diploma Programme (NQF Level 6)

Entry to an ICM Graduate Diploma requires completion of the ICM Diploma and Advanced Diploma in the selected programme.

Entry to an ICM Post Graduate Diploma Programme (NQF Level 7)

Registration for an ICM Post Graduate Diploma is accepted from those

  • who have completed any qualifying ICM Graduate Diploma
  • who hold any Level 6 business or management Award
  • holders of business and management degree level qualifications

Mature Candidates. Applications from those over the age of 25 who do not meet the standard Entry Requirements will also be considered providing them:

  • are over the age of 25
  • have been in employment of 5 years – a letter of support is required from the applicant’s employer; and
  • hold a management or senior supervisory position

For detail information visit ICM website www.icm.edu.

ICM Entry Requirement